Last updated: February 12, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: Connecticut, United States

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Gotta Play LLC, 84 Mill Plain Rd. Danbury, CT 06811.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Service refers to the Website.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Free Terms and Conditions Generator.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to GottaPlay, accessible from www.gottaplaykids.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

    • By email: [email protected]<br>

      Return and Refund Policy

      Last updated: February 12, 2024

      Thank you for shopping at Gotta Play.

      If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

      The following terms are applicable for any products that You purchased with Us.

      Interpretation and Definitions

      Interpretation

      The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

      Definitions

      For the purposes of this Return and Refund Policy:

      • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Gotta Play, 84 Mill Plain Rd. Danbury, CT. 06811.

      • Goods refer to the items offered for sale on the Service.

      • Orders mean a request by You to purchase Goods from Us.

      • Service refers to the Website.

      • Website refers to Gotta Play, accessible from www.gottaplaykids.com

      • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

      Your Order Cancellation Rights

      You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

      The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

      In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

      We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

      Conditions for Returns

      In order for the Goods to be eligible for a return, please make sure that:

      • The Goods were purchased in the last 14 days
      • The Goods are in the original packaging

      The following Goods cannot be returned:

      • The supply of Goods made to Your specifications or clearly personalized.
      • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
      • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
      • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

      We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

      Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

      Returning Goods

      You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

      84 Mill Plain Rd.
      Danbury, CT. 06811

      We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

      Gifts

      If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

      If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

      Contact Us

      If you have any questions about our Returns and Refunds Policy, please contact us: [email protected]

  1. The wooden components in your Rainbow Play System will have imperfections such as seasonal checks (surface cracks), peeling, knots, and knotholes. These are natural characteristics of wooden play equipment. Imperfections that do not affect the structural integrity are not covered under the warranty. See details and full warranty information in the back of the Rainbow catalog.
  2. Your system is only as level as your ground area. Landscaping is the responsibility of the customer. Please have a clear (free of rocks, stumps, trees or structures) and level area prepared ahead of time. An additional charge will be levied at the time of install if the installer needs to dig to level the swingset during installation. Charges start at $100 but will vary with the amount of digging.
  3. Install dates are tentative because they are subject to delays beyond our control, such as, but not limited to: Weather, manufacturing, shipping. Should an install date need to be changed or delayed we will notify the customer as far in advance as possible.
  4. We cannot give a time of day for installation or delivery. Your installer will call you the night before the install to give an approximate time of either before or after 12:00 PM. Due to the nature of the installation process delays can occur and can affect the arrival time of your installer.
  5. There is a $100 fee for orders rescheduled by the customer the day before or day of your installation date (this is due to installers loading swing sets from the warehouse a day in advance)
  6. Someone must be home to accept delivery of your Play System, sign the install report when the installer is finished and pay the installer. Anyone you give permission to sign on your behalf acts as your agent and all signatures are binding. It is not the installer’s or Gotta Play’s responsibility to move a set after the location has been given and construction has begun.
  1. Your trampoline is only as level as your ground area. Landscaping is the responsibility of the customer. An additional charge will be levied at the time of install if the installer needs to dig to level the trampoline during installation. Charges start at $100 but will vary with the amount of digging.
  2. Install dates are tentative because they are subject to delays beyond our control, such as, but not limited to: Weather, manufacturing, shipping. Should an install date need to be changed or delayed we will notify the customer as far in advance as possible.
  3. We cannot give a time of day for installation or delivery. Your installer will call you the night before the install to give an approximate time of either before or after 12:00 PM. Due to the nature of the installation process delays can occur and can affect the arrival time of your installer.
  4. There is a $100 fee for orders rescheduled by the customer the day before or day of your installation date (this is due to installers loading from the warehouse a day in advance)
  5. Someone must be home to accept delivery of your trampoline, sign the install report when the installer is finished and pay the installer. Anyone you give permission to sign on your behalf acts as your agent and all signatures are binding. It is not the installer’s or Gotta Play’s responsibility to move a trampoline after the location has been given and construction has begun.

 

  1. The customer is solely responsible to call utilities at least 7 days prior to installation date. This must be done before installation can occur.
    The customer must notify the installer of anything underground at the dig site. Gotta Play assumes no responsibility for any damage to utility lines, sprinkler lines, drainage pipes, pet containment fences or anything else that may be underground at the dig site.
    Connecticut: call 811 or CBYD.com
    NY: call 811 or digsafetynewyork.com


  2. The customer is responsible for the placement of the system. Once digging begins the location is final. The customer must be home prior to digging. A $200 labor charge will apply if the location is changed after the contractor has started digging.

  3. If a jack hammer is needed the customer will be billed an additional $225 for the 1st hour and $125 for each additional hour for time lost in the event that standard digging will not penetrate rock unearthed.  This is rare but can occur in some regions.

  4. Most curbing is not in a straight line. Because of this the pin will be made flush to the driveway unless otherwise discussed. The pin will be as flush to the driveway as possible.

  5. All dirt unearthed will be left beside the pin. It is the customer’s responsibility to remove the dirt from the location of the system.  If the customer wishes to have a tarp ready before digging begins, the unearthed dirt can be placed on it for easy clean up.

  6. We do not install in bushes or heavily landscaped areas.

  7. Installations require 2 days to complete. Please confirm with the installers as to when they will return to erect the pole.